Bigsib
The AI concierge for hotels and short-term rentals
About Bigsib
Bigsib is an AI concierge tailored for the hospitality industry, focusing on hotels and short-term rental platforms. Its main feature is a conversational AI chatbot that can understand and address complex guest queries. The key function of this AI bot is to autonomously handle various guest issues with personalized and conversational responses, reducing the need for extensive support. It also offers round-the-clock support availability. If Bigsib cannot resolve a guest's concerns, it smoothly transfers the problem to your support team to ensure a satisfactory user experience. Bigsib includes a manual approval option, allowing you to review and adjust auto-generated responses as needed. It can be tailored to your property's details, creating a unique knowledge base for each listing and learning about amenities and check-in procedures. With Bigsib, you can choose when it responds to guest inquiries, which is crucial during travel or off-peak hours. This enhances customer satisfaction levels by offering a friendly and accessible 24/7 support system.